Returns & Exchanges
At Vincero Collective, we stand by the quality of our products and offer a 365-day return policy to ensure you are completely satisfied with your purchase. Whether you need an exchange or a full refund, our goal is to make the process as seamless as the craftsmanship of our watches.
Initiate Your Request
Visit our online returns portal and enter your order number and shipping zip code to begin the process.
Select Items and Reason
Choose the specific items you wish to return or exchange and provide a brief reason for the request to help us improve.
Print and Pack
Download your prepaid shipping label and securely package your items in their original Vincero packaging to ensure they arrive safely.
Ship and Track
Drop your package off at any authorized carrier location and use the provided tracking link to monitor your refund or exchange status.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing